Cookie policy

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HSBC uses cookies* to give you the best possible experience on our website. Cookies allow you to log on to Internet Banking, remember your log-in preferences, apply for products and services online.

We also use various data collection technologies such as web beacons, which are electronic images that may be used on our websites and mobile applications. We use web beacons and similar technologies to deliver cookies, count visits, and understand usage and better optimise to customer needs.

You have the option to disallow your browser from accepting cookies. However, if you choose to disallow cookies from our website, please be informed that some website features may not function properly or optimally and you may not be able to log on to Internet Banking and access your accounts online.

More information about cookies can be found on allaboutcookies.org.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies on this website to contact you via post, email or phone. We may use cookies to show you tailored content on our website of things we think you might be interested in, but only in relation to HSBC products and services. You will not see advertising on our website from anyone other than HSBC Group and its/our agents.

Can cookies pass on my personal information to others?

We use 'analytics' cookies to improve your browsing experience on our website and in doing so we share certain limited information with our third-party 'analytics' providers but please be assured none of that information can be traced to an individual customer. We may share personal information gathered through cookies where you have given express consent to do so, for example, by applying for a product or service and in accordance with the website cookie policy.

How cookies make our websites safer and easier to use?

Cookies can allow you to use functions such as being able to find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged into internet banking, cookies will enhance your security by prompting you to end, and/or automatically ending your secure session after a period of time has lapsed.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their practices.

How we work with trusted third parties?

Certain third parties are trusted suppliers to HSBC and this includes our partners who provide important functionality to our websites. Third parties may include local suppliers to HSBC Group members, such as website insurance policy providers.

How you can manage your cookies?

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.

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