Important notices

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Customer Service and Technical Support

01 August 2017 

Reminder: Enhanced Smartform for telegraphic, local interbank and in-house transfers

Please be reminded to use the latest Smartform that is available for telegraphic, local interbank and in-house transfers. This Smartform captures important information pertaining to ordering party information to process your instructions and can be found here. Do note that HSBC will cease to accept previous versions of the Smartform from 1 September 2017 onwards.

28 July 2017

Update of General Terms and Conditions Governing Accounts and Renminbi Current Account Terms and Conditions

With effect from 28 August 2017, the following Terms and Conditions will be updated:

  • General Terms and Conditions governing accounts
  • Renminbi Current Account Terms and Conditions

Download a copy of the updated Terms and Conditions here.

29 June 2017

Cessation of Credit Advices for inbound transactions and paper copy inserts of the Business Reply Envelopes (BRE)

With effect from 1 August 2017, we will no longer be providing paper copy credit advices for telegraphic transfers, Fast and Giro inward remittances. You may refer to your monthly bank account statements or log-in to HSBCnet to view your transaction history or set-up customer alerts to be sent to you by email or sms based on the limits you set.

For help on setting up customer alerts, simply log-in to HSBCnet and click on Help Centre > User and Account Management > User Guides – All Users > Customer Alert

Get more information on HSBCnet.  Alternatively, kindly contact your Relationship Manager or Client Service Manager for assistance.

Furthermore, we will no longer provide paper copy inserts of the BRE.

Download the soft copy here (PDF, 101KB).

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