Important notices

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Customer Service and Technical Support

25 May 2018

Reminder: HSBC Singapore Branch’s SWIFT Bank Identifier Code (BIC) is HSBCSGSG

In order to successfully carry out inward payments to your corporate accounts with HSBC, please ensure the following fund transfer details are provided to the remitting party who is making payment to your corporate account with us.

SWIFT Bank Identifier Code (BIC): HSBCSGSG

Bank Name: The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch

Address: 21 Collyer Quay, Singapore 049320

All inward payments made with incorrect BIC will be returned to the remitter. Returned payments will be subjected to additional charges.

Please click here for SWIFT Codes for remittance. If you have any questions, please contact your Relationship Manager or call our Customer Service Hotline on (65) 6216 9008.

27 April 2018

HSBC – Rates of Exchange will be replaced with 'HSBC – Indicative FX Rates

With effect from 27 April 2018, 'HSBC – Rates of Exchange' will be replaced with 'HSBC – Indicative FX Rates'. Please note that the HSBC – Indicative FX Rates are for reference purpose only.

5 April 2018

Corporate transactions

With effect from 5 April 2018, all corporate transactions accessible through the automated teller machines ("ATM") and cash deposit machines ("CDM") will only be available at ATMs/CDMs located at our 11 branches.

Please click here to refer to the Frequently Asked Questions ("FAQ") for more information.

1 March 2018.

SGD1,000 notes

With effect from 1 March 2018, we will no longer issue SGD1,000 notes for any cash transaction which is less than SGD10,000. For any cash transaction of SGD10,000 or more, the following application form will need to be completed and presented at our branches if SGD1,000 notes are required.

Download form: HSBC Large Denomination Cash Transaction Form (39KB, PDF)

1 October 2017

Collection of cashier's order, demand draft and cheque book

From 1 November 2017, The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch will cease collection of cashier's order, demand draft and cheque book at HSBC branches. These payment instruments will be mailed to applicant/beneficiary mailing address.

Copies of the updated application forms can be found here.

01 August 2017 

Reminder: Enhanced Smartform for telegraphic, local interbank and in-house transfers

Please be reminded to use the latest Smartform that is available for telegraphic, local interbank and in-house transfers. This Smartform captures important information pertaining to ordering party information to process your instructions and can be found here. Do note that HSBC will cease to accept previous versions of the Smartform from 1 September 2017 onwards.

28 July 2017

Update of General Terms and Conditions Governing Accounts and Renminbi Current Account Terms and Conditions

With effect from 28 August 2017, the following Terms and Conditions will be updated:

  • General Terms and Conditions governing accounts
  • Renminbi Current Account Terms and Conditions

Download a copy of the updated Terms and Conditions here.

29 June 2017

Cessation of Credit Advices for inbound transactions and paper copy inserts of the Business Reply Envelopes (BRE)

With effect from 1 August 2017, we will no longer be providing paper copy credit advices for telegraphic transfers, Fast and Giro inward remittances. You may refer to your monthly bank account statements or log-in to HSBCnet to view your transaction history or set-up customer alerts to be sent to you by email or sms based on the limits you set.

For help on setting up customer alerts, simply log-in to HSBCnet and click on Help Centre > User and Account Management > User Guides – All Users > Customer Alert

Get more information on HSBCnet.  Alternatively, kindly contact your Relationship Manager or Client Service Manager for assistance.

Furthermore, we will no longer provide paper copy inserts of the BRE.

Download the soft copy here (PDF, 101KB).

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