30 March 2021

FAQs on electronic payments (e-payments)

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Customer Service and Technical Support

We share responsibility for keeping your accounts safe and secure. By choosing us as your banking partner, you agree to take the following precautions when making and receiving electronic payments (‘e-payments’).

What are my duties as a customer to protect my accounts when making or receiving e-payments?

What are HSBC’s duties to protect my account(s)?

What are my liabilities as a customer for unauthorised e-payments?

You may also wish to refer to the ‘duties of account holder’ and ‘liability and reporting of erroneous/unauthorised transactions’ in the E-Payment Guidelines FAQs issued by ABS.

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