Maersk’s MyFinance is an account management tool on its e-commerce platform that enables customers to do contract booking, make payments and check the status of payments. By integrating HSBC Omni Collect, it provides customers with flexible payment options* such as bank transfers, e-commerce banking, in-store payment through ATMs and other modes, while minimising internal reconciliation efforts.
HSBC assisted in coordinating efforts between the company’s IT team and a local Payment Service Provider (PSP) in Indonesia to ensure smooth integration with MyFinance. Using an Application Programming Interface (API) connectivity established between Maersk, HSBC, and the PSP to enable real-time information exchange, it enables Maersk to receive information such as incoming payment through MyFinance almost instantly. Before the integration, customers would need to request for document release by sending emails. Maersk would wait for the payment to be reflected in the account to enable payment clearing. It then separately confirms with the logistics team on receipt of payment before the Bill of Lading is sent to release goods to customers.