Digitalisation has also been a way to reduce the cost and complexity of doing cross-border business. In particular, our clients tell us that the ability to transact in multiple major currencies via one digital platform, as if they were a local, is a huge benefit.
It would help them to scale up quickly and fulfil orders around the world. Having the ability to collect payments across digital channels and payment types, from bank transfers, e-wallets and credit cards, is another requirement.
One organisation that has achieved this is DKSH, a leading market-expansion services provider for companies seeking to grow their business in Asia and beyond.
Since launching its new payment solution, it has transformed its customer experience, delivering a smarter, faster, friction-free service. By automating certain key steps in the payment process, DKSH’s finance teams have been able to operate more efficiently and conduct tracking and reconciliation digitally.