- Article
- Innovation & Transformation
- The Future of Technology
The Rise of Agentic Commerce – What It Means for Your Business
Understand how agentic commerce and delegated payments can help your business prepare for trusted, controlled AI-led transactions.
AI agents are moving beyond search and recommendations. They’re beginning to act on our behalf: sourcing products, comparing suppliers, applying policies and completing purchases. Drawing on perspectives from HSBC, Google and Mastercard, this white paper helps businesses understand what agentic commerce and delegated payments could mean for their procurement, sales and payment strategies — and identifies the practical controls, capabilities and trust foundations needed to adopt them responsibly.
This shift — known as agentic commerce — could make routine buying faster, more intelligent and less dependent on human intervention. For businesses, it could reshape procurement from a manual process of quotes, approvals and invoices into a continuous cycle of:
Intent → Policy → Market → Recommendation → Payment → Audit
This white paper explores the opportunity and challenges of delegated agentic payments - from corporate procurement and merchant readiness to identity, governance and accountability. It also examines the pilot use case with HSBC client, SourceSage. SourceSage’s digital procurement workforce illustrates a practical path forward: starting with defined, low-risk use cases, applying enterprise policy and escalating exceptions to human decision-makers.
The future of commerce may involve fewer clicks. But it will require stronger foundations of trust.
Explore the white paper to understand how agentic commerce could affect your organisation — and discover practical steps to start preparing for a trusted, controlled and more connected future of payments
Download White Paper
Winnie Yap
Head of Global Payment Solutions, HSBC Singapore
e-Commerce is increasingly being reshaped by AI and automation. Our collaboration with Google and Mastercard shows how B2B transactions can be executed end to end, with control, transparency and risk management built in from the outset. The whitepaper and toolkit offer practical guidance to help businesses adopt and navigate agentic commerce responsibly.
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