With customers demanding a more digital experience and COVID-19 re-inventing the way we interact digitally, DKSH recognised its need for a new payment and collection strategy to improve its existing processes.
HSBC worked with DKSH to implement PayNow QR via API, part of the HSBC Omni Collect solution, to allow customers to make invoice payments simply by scanning a QR code, which triggers instant payment notifications to DKSH. Since launching its new payment solution in November 2020, DKSH has seen a host of benefits. First, it has transformed the customer experience, delivering a smarter, faster, friction-free service. Second, the new solution automates certain key steps in the payment process, allowing DKSH’s finance teams to operate more efficiently.
Building on this success, DKSH is working with HSBC to enhance its receivables capabilities by adopting the rest of the HSBC Omni Collect features and expanding the payment solution to other markets in Asia Pacific.