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Important notices   collapse

30 July 2026

Launch of USD Corporate Card

The USD Corporate Card was launched on 23 July 2026. The Commercial Bank Tariff has been revised to include the USD Corporate Card fees and associated charges. The revised tariff can be viewed here.

27 July 2026

Changes to SmartForm Payment Instruction Processing

Effective 27 August 2026, payments instructions submitted via SmartForm may take up to three (3) business days to process. SmartForm and its Terms and Conditions have been updated accordingly. The revised SmartForm Terms and Conditions will apply to all transactions processed on 27 August 2026 onwards, including SmartForm instructions submitted prior to 27 August 2026.

The revised Terms and Conditions can be viewed here.

20 May 2026

Demise of Free-Format Manual Payment Instructions from 31 May 2026

With effect from 31 May 2026, we will no longer accept free-format manual payment instructions. We encourage you to submit payment instructions electronically using our e-channels, or use Smartform (Telegraphic Transfer / Local Interbank Fund Transfer / In-House Transfer). Access Smartform here.

Click here to read more notices.

View planned maintenance for our banking services here.

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HSBCnet Mobile App Features

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At HSBC, we are dedicated to leveraging technology and innovation to make your life simpler.

Touch and Face ID for iPhones

Secure banking for your business any place.

HSBCnet provides you with a clear, detailed view of all your global banking in one place.

We are pleased to announce that HSBCnet Mobile now supports Face ID on iPhones. It offers a simple, secure and direct way to view your HSBC accounts and balances on the go using face recognition1.

Once enabled, simply touch the home button to log in – making it even quicker to access your HSBCnet services anywhere.

Benefits

With the HSBCnet Mobile app, you can:

  • View account balances and statements
  • Create Priority Payments, Inter-account Transfers, and Bill Payments to existing Beneficiaries*
  • Authorise Priority Payments, Payments in the Eurozone, Inter-Account Transfers, ACH Credits/Debits, Bill Payments and File Level payment instructions*
  • Authorise cross-border payments and book foreign exchange rates with Get Rate*
  • Authorise Import Documentary Credit (DC), Import Bill and Import Loan Trade transactions*,^

Face ID

Enable Face Recognition for your HSBCnet Mobile App by following these simple steps:

STEP 1 Face ID:

In your iPhone, make sure you have registered your face recognition. If you have not already done so, you can set up your fingerprint on your iPhone in Settings > Face ID & Passcode

STEP 2 Log on:

Open your HSBCnet Mobile app, and enter your username. Then input the code generated from your Security Device

STEP 3 Enable:

Once logged in to HSBCnet Mobile, select Face ID from the menu. Switch on Face ID and follow the instructions. You will need to input your memorable answer and password and accept the Terms & Conditions, to enable the service

STEP 4 Verify:

Scan your face to complete the Face ID setup.

HSBCnet also continues to invest in security technology, providing you with the confidence and controls to mitigate threats. For more information, please visit HSBCnet.com.

What you will need

  • An Apple iPhone X or later
  • The latest version of the HSBCnet Mobile app downloaded from the Apple App Store
  • Your HSBCnet memorable answer and password

Touch ID

Enable Touch ID for your HSBCnet Mobile App by following these simple steps:

STEP 1 Fingerprint:

In your iPhone, make sure you have registered your fingerprint. If you have not already done so, you can set up your fingerprint on your iPhone in Settings > Touch ID & Passcode

STEP 2 Log on:

Open your HSBCnet Mobile app, and enter your username. Then input the code generated from your Security Device

STEP 3 Enable:

Once logged in to HSBCnet Mobile, select Touch ID from the menu. Switch on Touch ID and follow the instructions. You will need to input your memorable answer and password and accept the Terms & Conditions, to enable the service

STEP 4 Verify:

Scan your fingerprint to complete the Touch ID setup.

HSBCnet also continues to invest in security technology, providing you with the confidence and controls to mitigate threats. For more information, please visit HSBCnet.com.

What you will need:

  • An Apple iPhone 5s or later
  • The latest version of the HSBCnet Mobile app downloaded from the Apple App Store
  • Your HSBCnet memorable answer and password

* Security Device authentication is still required for transactional activities like creating and authorising payment instructions.

^ Trade Authorisation service is available on HSBCnet Mobile app, but not on the web browser version of HSBCnet Mobile

The HSBCnet Mobile app with Face Recognition and Touch ID is available for iPhone. If you have an Android device, you can access HSBCnet Mobile via the Mobile app and log in with your Security Device. If you do not wish to download the Apple app, you can access HSBCnet Mobile via your phone’s web browser.

Visit the App Store, search “HSBCnet” and download the HSBCnet Mobile app today. Apple® iPhone is a registered trademark of Apple Inc., registered in the U.S. and other countries.

We do not charge for the App. However, your mobile network operator may charge you to access the App and these charges may vary if you access the App when abroad. You are responsible for these charges.

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